Return & Refund Policy

At Saugaat, we take immense pride in the craftsmanship and quality of our curated collections. If you receive a damaged or incorrect product, or are not entirely satisfied with your purchase, we are here to assist you.

Please review our updated policy guidelines below:

1. Mandatory Unboxing Video Requirement

To safeguard your order against damage during transit or dispatch errors:

An unboxing video is mandatory for any claims regarding damaged, defective, missing, or incorrect products.

The video must be recorded continuously from the start of opening the sealed package to showing the product clearly, without any cuts or edits.

Without an unboxing video, damage or wrong product claims cannot be accepted.

2. The 7-Day Return Window & Email Process

You have 7 calendar days from the delivery date to report an issue or initiate a return request.

To report a damaged/wrong item or request a return, you must email us at support@saugaat.com within this 7-day period with your Order ID and the unboxing video attached.

3. Eligibility Criteria for Standard Returns

For non-damaged standard returns:

The item must be completely unused, unwashed, and in its original pristine condition.

All original tags, labels, and protective boxes must remain intact.

4. Non-Refundable Shipping Charges

Only the product amount will be refunded.

Original shipping charges and COD fees are strictly non-refundable.

The shipping cost incurred during delivery will be deducted from your final refund amount.

How Your Request is Processed

Email Submission: Send your request with the unboxing video/photos to support@saugaat.com.

Inspection & Verification: Our quality team will review the video footage and verify the issue within 24–48 hours.

Approval & Refund: Once approved, we will issue a replacement or process a refund (minus shipping charges) to your original payment method within 5–7 business days.