Return & Refund Policy

At Saugaat, we take immense pride in the craftsmanship and quality of our curated collections. If, however, you are not entirely satisfied with your purchase, we are here to assist you with a seamless return process.

Please review our policy guidelines below:

1. The 7-Day Return Window

You have 7 calendar days from the date of delivery to initiate a return request.

Please Note: Requests made after this 7-day window will unfortunately not be eligible for a return or refund.

2. Eligibility Criteria for Returns

To be eligible for a return, please ensure that:

The item is completely unused, unwashed, and in the same pristine condition that you received it.

The item is kept in its original packaging, including all tags, labels, and protective boxes intact.

You have the receipt or proof of purchase.

3. Non-Refundable Shipping Charges

While we are happy to refund the cost of your returned items, please note:

Only the product amount will be refunded.

Original shipping charges and return cash-on-delivery (COD) fees are strictly non-refundable.

If you receive a refund, the exact shipping cost incurred during delivery will be deducted from your final refund amount.

4. How to Initiate a Return

Request: Email our support team at support@saugaat.com or message us on WhatsApp with your Order ID and the reason for the return.

Inspection: Once we receive your return package at our warehouse, our quality control team will inspect the item.

Approval: We will notify you via email regarding the approval or rejection of your refund based on the condition of the product.

5. Refund Processing

Once approved, your refund (minus shipping charges) will be processed automatically to your original method of payment (or via bank transfer for COD orders) within 5–7 business days.